Frequently Asked Questions

 

 

 

TECHNICAL FEATURES:

Do you have a technical support phone number?

For tech support: Call (586) 383-6734

We care, we answer phones and will do everything we can to take care of our customers.

Which devices, software, and APPs does Smart Diet Scale work with?

iOS and Android products

iOS 8.0 and above - https://itunes.apple.com/us/app/smart-diet-scale/id970125044

Android 4.4 and above - https://play.google.com/store/apps/details?id=com.smartdietscale.sds&hl=en

Are there videos on how to use the Smart Diet Scale and app?

Yes, this link https://m.youtube.com/channel/UCG7dgaJsouPRJu4e3VVcXwQ will take you to all our Smart Diet Scale's instructional, How-to-Use, and troubleshooting videos. It is a very informative section which will help you with most your questions and needs.

Will there be app upgrades?

Yes, we are constantly thriving to add upgrades to our app to help with user experience. Our upgrades will be pushed out automatically to the user.

Is there an online user manual for the Smart Diet Scale?

Please follow this link to the PDF User Manual:  https://cdn.shopify.com/s/files/1/1154/9142/files/M_US_171973_SmartDietScale_RevB.pdf?2121170016576023442

Does Smart Diet Scale sync with other fitness apps and nutritional databases such as My Fitness Pal, Fitbit, or Apple health?

Not yet, however, the Smart Diet Scale app is so easy to use that we find many people use our app in conjunction with other apps. Give it a try!

WEIGHING FOOD:

How does the Smart Diet Scale weigh four separate food items on a normal plate all at once?

The Smart Diet Scale’s patented technology allows you to do this. This is one of the cool features that separates us from everybody else! Our Patented weight sensors will weigh each separate item on your plate individually, then display the weight of each item from your plate on the four displays.

You can also use our exclusive Smart Diet Plates to help visualize and control your portions. Moreover, you can also use the Smart Diet Scale without any plates.

I understand the Smart Diet Scale has four separate weighing quadrants, but do I also have the ability to weigh one large item? (Example: a large steak)

Yes, you can place a large food item, such as a steak, on the Smart Diet Scale and our Smart Technology will only display the weight of that item.

Can I add specific food which is not part of your database to the app?

If there is a specific food which is not in our database, we do have the ability to add it. Just send an email to info@smartdietscale.com and we will do our best to get it added as quickly as possible.

 

POWER QUESTIONS:

How often should I change the four AA batteries?

We recommend once a year or depending on your usage.

Will the scale turn off automatically to save battery life if not in use or if I forget to turn off the scale after use?

1)  After two minutes of non-use, the Smart diet scale will turn off automatically.

2) Smart Diet Scale also has a light dimming program. After 20 seconds of non-use, its display will dim but the scale will not turn off. All you need to do is place another item on the scale and the display will light up again. Please watch https://youtu.be/FCRRy62TPlo

What is BEST power source to use with Smart Diet Scale?

We recommend using 4 fresh brand-new AA batteries for best and optimal long term use. Smart Diet Scale also comes with a USB power cord.

The USB power cord which is included is it to charge the batteries in the scale.

No. There are no rechargeable batteries in the Smart Diet Scale. You must use 4 AA alkaline batteries or you can use the supplied USB power cord.

MEALS & DISHES:

Which nutrients does the Smart Diet Scale app currently track?

Calories, proteins, carbohydrates, fiber, sugar, total fat, saturated fat, trans fat, cholesterol, sodium, vitamin A, vitamin C, Iron, and calcium.

Can I still add food to my meals log if I did not weigh the food items? Example: if I decided to go out to eat or I ate something without weighing it.

Yes, our huge restaurant database has meals, with serving size and nutritional information, all you need to do is add it, just as you would a food choice. Our app also has preselected and pre-weighted food choices which you can choose from as a standard. 

Can I create a custom dish and then save it?

Yes, please watch https://youtu.be/WXDt0_nzcqQ

If I was preparing a dish how would I know the calories per serving in this specific dish?

You would weigh and add to the database each ingredient of your meal, once the dish is prepared you can weigh each individual portion of your meal which will give you a more accurate nutritional value for each serving. Or you can select anyone of our predefined meal choices in our database and estimate it just by weighing your meal. Please watch https://youtu.be/o-xPoOt5QZU

How do I track my past meals on the Smart Diet Scale app?

Smart Diet Scale's app keeps a chronological order of time and date for each meal you create which you can refer back to indefinitely.

WARRANTIES & COMPANY INCENTIVES:

If my company offers incentives or reimbursement on health related products or services, does Smart Diet Scale qualify?

Yes, we do. Please confirm this with your company.

Does Smart Diet Scale offer warranties?

Yes, 30-day money back guarantee if you're not completely satisfied and also a one-year manufactures warranty on defects.

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