Frequently Asked Questions

Which devices and software does Smart Diet Scale work with?

iOS and android products

iOS 8.0 and above

Android 4.4 and above

 

How does the Smart Diet Scale weigh four separate food items on a normal plate all at once?

The Smart Diet Scale’s patented technology allows you to do this. This is one of the cool features that separates us from everybody else! Our Patented weight sensors will weigh each separate item on your plate individually, then display the weight of each item from your plate on the four displays.

You can also use our exclusive Smart Diet Plates to help visualize and control your portions. Moreover, you can also use the Smart Diet Scale without any plates.

 

I understand the Smart Diet Scale has four separate weighing quadrants, but do I also have the ability to weigh one large item? (example: a large steak)

Yes, you can place a large food item, such as a steak, on the Smart Diet Scale and our Smart Technology will only display the weight of that item.

 

Can I add specific food which is not part of your database to the app?

If there is a specific food which is not in our database, we do have the ability to add it. Just send an email to info@smartdietscale.com and we will do our best to get it added as quickly as possible.

 

Which nutrients does the Smart Diet Scale app currently track?

Calories, proteins, carbohydrates, fiber, sugar, total fat, saturated fat, trans fat, cholesterol, sodium, vitamin A, vitamin C, Iron, and calcium.

 

Will there be app upgrades?

Yes, we are constantly thriving to add upgrades to our app to help with user experience. Our upgrades will be pushed out automatically to the user.

 

Can I still add food to my meals log if I did not weigh the food items? Example: if I decided to go out to eat or I ate something without weighing it.

Yes, our huge restaurant database has meals, with serving size and nutritional information, all you need to do is add it, just as you would a food choice. Our app also has preselected and pre-weighted food choices which you can choose from as a standard.

 

Does Smart Diet Scale sync with other fitness apps and nutritional databases such as My Fitness Pal, Fitbit, or Apple health?

Not yet, however, the Smart Diet Scale app is so easy to use that we find many people use our app in conjunction with other apps. Give it a try!

 

Can I create a custom dish and then save it?

Yes

 

If I was preparing a dish how would I know the calories per serving in this specific dish?

You would weigh and add to the database each ingredient of your meal, once the dish is prepared you can weigh each individual portion of your meal which will give you a more accurate nutritional value for each serving. Or you can select anyone of our predefined meal choices in our database and estimate it just by weighing your meal.

 

How do I track my past meals on the Smart Diet Scale app?

Smart Diet Scale's app keeps a chronological order of time and date for each meal you create which you can refer back to indefinitely.

 

Do you have a technical support phone number?

For tech support:

1 (866) 819-2492 M-F 8am - 5pm

For after-hours tech support or any other inquiries:

(586) 383-6734

We care, we answer phones, we will do everything we can to take care of our customers.

 

If I am interested in selling Smart Diet Scale to my clients, store, online website, or I am a distributor is this option available?

Yes, however we are selective and there are criteria that you must meet. For inquiries please email nick@smartdietscale.com.

 

If my company offers incentives or reimbursement on health related products or services does Smart Diet Scale qualify?

Yes, we do, however it is best to confirm this with your company.

 

Does Smart Diet Scale offer warranties?

Yes, 30-day money back guarantee if you're not completely satisfied and also a one-year manufactures warranty on defects.

Which countries can I purchase Smart Diet Scale from?

We are currently in USA, Canada, Europe, Australia, and South America and we are working on more countries. If you are unsure if we ship to your country, you can contact us at info@smartdietscale.com.

Start living a smarter, healthier lifestyle! What are you waiting for?

Purchase Now